Returns & Exchanges

For any orders placed prior to October 1, 2023, you may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened package, to be accepted back for a refund.

If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.

Due to the nature of face masks, we are unable to accept returns or exchanges for this product; all sales final.

How to Return an Item

If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange.

You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.

PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM SHOP.SEGA.COM CAN BE RETURNED TO THE FOLLOWING ADDRESS BELOW. WE CANNOT ACCEPT ANY ITEMS PURCHASED AT ANY OTHER RETAILERS.

Please return Consumer Products to:

Shop.SEGA.com
Attn: Returns
459 Park Avenue
San Fernando, CA 91340
United States

Customer Service:
Email us through our Contact Us form.

Returns & Exchanges

Ordering from the UK?