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Returns & Exchanges

At Shop.SEGA.com, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened package, to be accepted back for a refund.

If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.

How to Return an Item

If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange.

You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.

PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM SHOP.SEGA.COM CAN BE RETURNED TO THE FOLLOWING ADDRESS BELOW. WE CANNOT ACCEPT ANY ITEMS PURCHASED AT ANY OTHER RETAILERS.

Please return Consumer Products to:

Shop.SEGA.com
Attn: Returns
459 Park Avenue
San Fernando, CA 91340
United States

Customer Service:
Phone: 800-870-5960
8am-8pm EST Monday-Friday
10am-6pm EST Saturday.